So Seamus and I have been leaving messages for the lawyer for what is it - two weeks now? None of which she's bothered to return. Tomorrow's message will be asking if she is actually working on Jerry's estate issues, and if she has time to deal with that and the cabinet business issues, or if I should be finding another lawyer. Enough with this shit.
Latest stupidity, besides the lawyer ("The first thing we do, let's..."), is me being first on the phone and then in an online chat with AT&T customer "service" today, trying to sort out a) why I never got my latest bill, either electronically or via regular mail and b) why I can't log in to manage my account online. Finally, the guy on the chat said he'd found out the problem (but wouldn't tell me what it was), was taking it to an "offline group," and would call back "in 3-5 business days" to let me know what had happened. Say what? What the fuck he was talking about, I do not have a clue. All I can guess is that when I called and told them the person whose name was on the account had died and had them switch the service over to my name, they somehow put the login and billing info into some sort of limbo where they send the accounts of dead people. Or why else wouldn't he tell me what the screw-up was? Meanwhile, if I hadn't called, I presume the month would have gone by and the balance wouldn't have been paid, since I never got a bill, interest would have accrued, who knows, maybe my phone and Internet service would have been suspended. The guy said there would be no interruption in my service.
Then, while still chatting, he asks if I used AT&T wireless to call customer service earlier. I say no, knowing full well where this is heading. He types back something about some special rate and free phone I can get by switching to AT&T wireless. I type back that maybe we should sort out the problems with my existing service before he tries to sell me something else.
And more of my tooth enamel gets ground off.
At least someone from the cancer institute finally e-mailed back and apologized for sending Jerry a newsletter after he was already dead.
ETA: One month today. The idea of more and more and more months to get through is unbearable.
Does AT&T have an automated line where a customer can, in theory, get account balance and mailing address for the bill? Or is your old account/new account inaccessible on that, too?
ReplyDelete